Contact information
Last updated: 15 February 2026
At PrimeSmile, we are committed to providing excellent customer support. If you have any questions, concerns, or inquiries, please do not hesitate to contact us.
Customer Support
Email: contact@primesmile.shop
We aim to respond to all enquiries within 24–48 business hours (Monday to Friday, excluding public holidays).
Order Support
For questions regarding your order, please include:
- Your full name
- Your order number
- A clear description of your enquiry
This helps us assist you as quickly as possible.
Business Hours
Our customer support team operates during standard UK business hours:
Monday to Friday
9:00 AM – 5:00 PM (GMT/BST)
Legal Correspondence
For legal or formal correspondence, please contact us via email and we will provide the appropriate details if required.
We value your trust and appreciate your business.